"We would like to pass on our appreciation to your team at Dunstable and especially Phil Brand who co-ordinated the sale of our newly acquired Saab 9-3.
We are delighted with the car and all the assistance we received with regard to arranging the extra protection on the paint and interior.

You have a very professional team at Dunstable and we will not hesitate in recommending family and friends to visit your showroom."

Mr & Mrs L

“I recently took delivery of a Motability XC70 and just wanted to give you some feedback on the whole process, but in particular I want to praise Chris Andrew at Leatherhead for his superb attention and service.

From my first meeting with Chris I found him to be helpful and knowledgeable, and when Motability changed the available models he went out of his way to source a MY10 car. He didn't need to do this, and most dealers simply wouldn't have bothered but Chris knew that the XC70 suited my needs perfectly, so went the extra mile for me.

The car was perfectly prepared and available exactly when Chris said it would be and handover was seamless. The car itself has exceeded my expectations also.

Chris deserves a pat on the back - other Motability specialists would do well to learn from his example, and I'll certainly be recommending you.”

Mr M

“Thank you for your email asking for my comments. I am delighted with my new C70, it’s the third Volvo I’ve had from your garage and a joy to drive, easily the best one so far. I have received only the highest standard of service both from your service department who were very considerate when I was concerned with the suspension on my previous V70 and from Mary Murton in the corporate sales team who is truly extraordinary. Customer service like that is a rare thing and if I’m honest, totally unexpected from a garage.

I should also add that the delivery driver was first rate too, very meticulous but also pragmatic, only focussing on the things that would be new to me with the C70. He was also superb at demonstrating the detachable tow bar which is no trivial thing to demonstrate.

Once you’ve experienced Squire Furneaux standards other garages performance seems unacceptable. So, to address your question, what could you improve on, hmmm, beats me.”

Mr C

"I am not usually drawn to sending emails to congratulate organisations or individuals on their service but in the case of my recent experience at Squire Furneaux Leatherhead I must pass on my thanks.  Matt Edgington made the whole experience from quote to handover a pleasure.  I returned to buy my second XC90 from you due to Matt’s service on my first purchase some 3 years ago.  Given the high level of service first time I was surprised that Matt managed to surpass it.

In the competitive world of premium motor sales it is the additional customer service that Matt provided that makes the difference and fosters brand loyalty.  I hope in 3 years when I come to change my XC90 again Matt is still around to make the process as easy as the last."

Mr C

"I recently had the most excellent of experiences during the process of buying a used car at your Volvo garage in Guildford. Ian is the utmost professional and made me feel welcome at all times and he devoted time to explain a finance process to me and sat with me in the car to show me the 'inner workings' of my Volvo C30. I have had three other Volvo's and then I had a change and went to Honda which I was very happy with. I am now back with Volvo and I am happy. Happy to be back with you and your team, and happy to be driving around in a car that I feel safe in and feel proud to own.
Ian is a very experienced guy and know how to handle customers and I am sure is a great and valuable asset to your organisation. Please pass on my thanks to Ian, I shall be back for another quality car at the end of my term."

Mr A

"I recently purchased a Volvo S40 at your Guildford branch. I would like you to know that I was very impressed with the level of customer service that I received from your salesman Ian Hunt who from the first initial phone call to the test drive and to the completion of the deal and the handover of the car was first class. Please pass on my thanks to him and all your staff at the Guilford Branch. It was a joy to come and purchase my Volvo from your dealership."

Mr B

"I called into your Maidenhead dealership as I had broken the driver's door light lens plastic cover and explained the situation to Chris in the Service Dept. He suggested I purchase a new lens and I could have it fitted. There was no item in stock so it was ordered by the Parts Dept. I returned at 4pm the same day, purchased the part and the gentleman from the Service Dept promptly fitted the replacement. I thanked your staff for their courteous and professional service. It is moments like this that set Squire Furneaux ahead of the competition. Well done everybody, excellent customer service."

Mr B

"I recently purchased a V50 for my wife and would like to express our delight at the professional manner in which your Sales Consultant at Squire Furneaux Guildford guided us through the selection and purchase procedure and as a final touch set the car up for us so that it was all ready to drive away."

Mr M

"I just want to record my satisfaction with the serviced received from your company initially at Leatherhead and subsequently at Guildford, where I have just bought a used Volvo XC90 for my wife.  I particularly want to praise the high quality of service provided by Byron Stewart-Jackson.  He is thorough, attentive and thoroughly reliable."

Mr S

"I am delighted with my C30 (stop/start) in white.  It is a pleasure to look at and is attracting a lot of interest.  Please thank Philip Proctor for his unfailing courtesy and cheerfulness in what was a rather tricky transaction."

Mr W

"We recently purchased a used XC70 from your company.  James Cox introduced himself and having discussed our requirements, quickly found us a suitable car which we went on to buy.  We found him very knowledgeable and efficient with a pleasant and friendly manner.  The car was very well presented, absolutely as new and James took great care to explain all the functions and features very well."

Mr and Mrs Y

"I regularly have my car serviced at your garage in High Wycombe.  I want to let you know that I am very pleased with the convenient, effective and personal service I receive from your team there."

Mr N

"Phil Brand at the Dunstable branch has been extremely helpful.  He answered all questions when I initially enquired about a car and there was no pressure to make a decision quickly.  The handover of the car was excellent.  He has always dealt with my questions promptly and it appears that nothing is too much trouble."

Ms P

"The whole experience was positive.  In the past I have bought many new cars, albeit several years ago, this was the most professional and yet personal and friendly."

Mr D

"The purchase process was easy, well explained and no pressure was brought to bear. The salesman (Roy) was exceedingly helpful and accommodating.  My wife and I were sufficiently impressed that we have since returned to see Roy and have bought a second Saab, a 9-3 Convertible for my wife."

Mr C

"The Squire Furneaux staff are very friendly and co-operative.  The fact that they collected and delivered the car from my house and I had the use of a courtesy car made it all very easy and painless.  This is my first Saab and I am delighted with it."

Mr M