It’s always good to hear from our customers and we really value your opinions. Customer comments, good and bad, help us to improve the quality of service we provide you. If we get something wrong we need to know and hopefully we can avoid making the same mistake again. We do enjoy hearing your positive comments too and always share them with the colleagues concerned. Here are a selection of favourable comments recently received:
I am writing to let you know how pleased I am with the service I have received from Squire Furneaux. I bought a C30 just over three years ago, partly because the salesman, Tony Pears, was exceptional. The service I have received from the dealership has been exemplary and this was highlighted recently when I had a problem with my car. The fault was elusive but turned out to be a software related issues. 400 miles after the fix the car is still performing as it should do and is was Squire Furneaux who did much to restore my confidence in your brand.
Finally, one of the things that influenced my decision to buy a Volvo was Tony Pears. His knowledge, experience and calm unhurried manner were confidence inspiring. When I discovered that he has sold your vehicles for 27 years, this was in 2009, it said a great deal about his dedication. As I bought the car 3 years ago, Tony must be coming up to 30 years with Volvo and Squire Furneaux.
I recently visited your Hersham branch and would like to give you feedback on my experience. I dealt with Steve Melvin, and found that him to be one of the nicest, best and most efficient and helpful person I have come across in the Volvo network.
I purchased a V50 from James Cox at the Leatherhead showroom last week. I just wanted to let you know that the process was very efficient, personalised and friendly. James was a pleasure to deal with.
Just a note to say how much I appreciated the courtesy extended to me by your colleague
Byron Stewart-Jackson over the past few days. His patient and professional manner made the transaction of changing my car a real pleasure, as it should be in my opinion. I now look forward to a good relationship with your organisation into the future.
We collected an XC90 from your Leatherhead premises this weekend. Throughout the whole process James was an absolute credit to your organisation. He was helpful, thoughtful, informed, energetic, and as a result, everything went smoothly and without any fuss or bother! I can't even think of any constructive things that could be improved on. Squire Furneaux gets a highly recommended from us.
“My wife and I recently purchased a new XC90 from your Leatherhead dealership and we wanted to give you some positive feedback from our experience.
The whole process from test drive to delivery has been a pleasant experience. The car we test drove was clean and ready for us to drive and we were allowed to take the test car away ourselves . Everyone at the dealership we came into contact with was very pleasant and happy to answer our questions. This seems to be a rare thing nowadays. It was a delight to deal with James Cox – he clearly knows the product, he is polite, relaxed and has kept us up to date with every aspect of the car build and delivery.
As a result of our experience we would not hesitate to recommend your dealership to any of our friends or family.”
“In these modern times when complaints are more likely than thanks I would like to redress the balance and thank you for the excellent service given by Phillip Proctor at Maidenhead. Having seen an advert for a Volvo V70 at Maidenhead, I dealt with Phillip. Thanks to his help and advice the purchase was completed in a very short time. His attention and honest advice made the process a good experience. ”
“I have 2 Volvos owned from new and serviced from new by Squire Furneaux. Squire Furneaux's approach to customer service is the best I have come across from any main agent. I must commend Andy Rivett the workshop manager for the confidence he inspires in his customers. With his advice and the skill of his mechanics I have been able to keep my 2 Volvos in excellent condition one 14 and the other 19 years old each with over 150,000 miles on the clock. I wouldn’t dream of taking my Volvos to any other garage!”
“We have just purchased a V60 from James Cox at Squire Furneaux, Leatherhead, Surrey and we wanted to bring to your attention the exemplary customer service we have experienced from James. As a direct result of the quality of service we have received from James, this is our third new vehicle purchased with him, having previously bought a V70 and XC60.
The customer service provided by James over the years has led us to maintain not only brand loyalty but loyalty to the Squire Furneaux dealership. Whilst James has always been knowledgeable, professional, helpful and courteous, he has consistently gone that step further in making it a sincere and personal customer service. We have had no hesitation in highly recommending him to family and friends. In fact a family member and two good friends have bought new cars from James as well as several colleagues purchasing both new and used cars. They have all fed back to us similar experiences with James who we feel is an asset to Squire Furneaux, a great member of staff who reflects Volvo’s values so well. In two or so years’ time we will be straight back to James to renew our car.”
“Today I collected my car after booking it in for repairs with Squire Furneaux in Slough and I have to say WOW! My faith in garages has been restored what a pleasure to book my car in with them to have the repairs completed and to collect the car from them.
This dealership really, really deserve some kind of commendation!
Professional, courteous, polite, helpful, excellent service from start to finish. In a time when service seems to be a thing of the past this garage have shown what service is and how it should be done. Pure excellence."
“I thought I should drop you a quick line to tell you about my experience in purchasing a new XC90 from the Leatherhead branch. We decided to look at larger cars including the Q7, Touareg and all the other SUVs but did not really have any idea what to buy or how much to spend.
We have been mainly handled by Chris Andrew and his customer service was the very best I have ever experienced. At no time did we feel he was selling us a car but more that he would give us all the information and time we needed to make a decision. From our first visit to picking up our new car, I can say he has been a credit to your company. The only other person I dealt with specifically was Louise Willcocks and again she was great. All the other staff members I have met in passing always seem pleased to see you and help. It is great to feel that I have and individual and a company that really wants to look after us.
If this is a taste of things to come I cannot see myself buying or servicing a car anywhere else.”
“With great pleasure I would like to inform you about the excellent service received from Ian Hunt, one of the sales executives at your Guildford branch.
Last week I purchased a used Volvo XC90 from Squire Furneaux. Before entering the office I was not certain whether I should buy a car but after 25 minutes with Ian the decision was made. His professionalism, confidence and friendly attitude towards me as a customer were decisive factors.
It was a good experience to do business with you, and I would certainly recommend your company to my friends and colleagues.”
"Today we have purchased a new Volvo XC60 DRIVe SE from the Leatherhead dealership. We had the good fortune to have James Cox helping us through the buying process and we would just like to say what a pleasure it has been dealing with him. He quoted a very competitive price and has been extremely knowledgeable and helpful throughout. His sense of humour but professionalism at all times has meant that we would have no hesitation in recommending James and the dealership to others."
Mr & Mrs E
“I have just taken delivery today of a new XC60 and in January a new S60. I am so impressed with the service from Chris Andrew that I thought you may like to know. This is the fifth Volvo he has supplied to me and on each occasion the entire process has been faultless. Nothing ever seems to be any trouble and the cars are always so well prepared.
Earlier this year I also had a slight accident in the S60 and your body shop did a brilliant repair, but again Chris and also Steve in service handled it all so well.
Your business is one that deserves to do very well and because of the high standards is why I come back 70 miles to deal with Leatherhead.”
"Recently we purchased a wonderful used XC70 from your Pirbright branch. The salesperson that contacted me was Ian. We found Ian to be one of the most polite and helpful car sales staff that we have had the experience to meet. He pitched his approach very diplomatically allowing us time on our own to discuss and was never pushy at any time. Buying a car is not only exciting but can be a little stressful as you are parting with a fair amount of money and you want to get it right. Ian was great in taking that bit of stress out of the process. We are most impressed with the car and I will definitely be using Squire Furneaux for servicing and parts. It was good to receive a great service from one of your team. Ian is a credit to your staff"
"I took delivery of my new Volvo V70 recently and am very pleased with it. I would like to thank all at your company for their help and assistance throughout.
In particular I would like to single out James for the way he dealt with the transaction. When we first made contact he had a difficult job on his hands to convince me that a Volvo was the right car for me; I had always had an irrational dislike of Volvo as a brand but his skills as a salesman meant that I was soon sold on the idea; no mean feat, I can tell you. He also dealt with all aspects of the sale of my Saab and the related purchase very efficiently and was a pleasure to deal with at all times."
"I am writing to with regards to a recent sales experience I was fortunate enough to have with your dealership in Leatherhead. My husband and I had been looking to replace our existing Volvo. Having searched the market, we came across a used car that was available for sale at Leatherhead and so we got in touch and were put in the care of Matt Edgington. We went in to view the car, within the hour, we were shaking hands on the deal.
Matt was not only extremely amiable and knowledgeable, but made us feel like he was working the deal for the best interest of all - and not just his employer. He was quick to respond to our questions and quick to close out the deal.
I just wanted to say that Matt is a real credit to your organization - we had visited a number of other showrooms, but found Matt to be the most professional in every way. We weren't solely looking for a Volvo, so Matt has done well to keep us firmly in the Volvo family. Matt will be the first person we seek out when next looking to buy again."
"I feel I should put pen to paper so to speak to report on my recent experience at your High Wycombe service centre.
My XC90 was due a service but just prior to this, it was discovered that there was a leak from the clutch servo. The service manager, Andy Rivett, asked me to come in to check the problem, identified the problem within 3 minutes, explained the options and cost. I was confident that he and his team would do a good job so told them to proceed. He then extended the service period from one to 4 days and rearranged the courtesy car.
On picking up the car, the work, the bill and the cost were explained to me fully and throughout, Andy asked if I was content to pay what I was paying which I was.
Every time, I find the whole team at your High Wycombe centre helpful, approachable, knowledgeable and highly professional. They are a credit to Squire Furneaux and are the reason why I will keep my Volvo and keep using them."
I am writing with regards to our recent purchase of a Volvo XC90 from your Leatherhead branch. James Cox was the salesman. We have been delighted with the car and more so with James. He is an excellent salesman and very attentive in the way he looked after me and my wife. He has always replied promptly - even out of hours by email. Nothing seemed too much trouble for him. He is very friendly and knows the products very well. I will have no hesitation in recommending him to people. He is a great asset to your organisation."
"We have recently bought a used V70 from Squire Furneaux Maidenhead. I just wanted to say what a relaxed and pleasant experience it was. We were attended to by Philip Proctor who was outstanding in his sales manner of being ready with all the answers, but not being pushy, letting us take our time, and being exceptionally courteous.
We would (and will) heartily recommend you."
"Following the recent purchase of our third Volvo from Squire Furneaux, I would like to say how pleased we have been with the service we have received from the Guildford branch not only recently but throughout the two years that we have been customers of this dealership. All of the staff we have dealt with there are extremely pleasant and helpful (Byron and Andrew from Sales and Mark, Jim and Jane from Servicing), and we have been very impressed with the consistently high level of customer service from both teams.
I would particularly like to comment on how incredibly helpful both Andrew and Byron have been during the purchase of our latest car, and how much their efforts have been appreciated. Their innate professionalism, enthusiastic and friendly manner together with excellent product knowledge makes buying a car from your company a pleasure. Even once the car is bought, the service does not stop there – after dealing with Squire Furneaux for a while now, I know that if I have any questions about the car or if there are any problems, there will be a friendly and knowledgeable member of staff to help. It is not often you find such unfailingly good customer service like this, and I am sure that other companies could learn much from your staff!"